English

FAQS

How to check my IMEI number?

Press *#06# on dial and IMEI numbers will be shown.

Where can I find drivers for connecting my PC and phone?

You can install MTP USB driver in Windows.Please connect your phone to PC,open “Device Manager” and find the location of your phone and right click it,choose “update driver software”-”Browse my computer for driver software”-”Let me pick from a list of devices on my computer”-choose “MTP USB Device” in the list and click “Next”.

How to do a hard reset(factory data reset) if I cannot turn the phone on?

Generally a hard reset can be done in “Setting-Backup&reset;-Factory data reset” when your phone can be turned on.If it is dead,please do this in recovery mode.Press Vol+ and Power buttons for more than three seconds,find “wipe data/factory reset”,click “Yes-delete all user data”.After this step,select “reboot system now”.

Why the storage reduces so quickly?

It means you have installed apps in internal storage instead of SD card.Please check carefully and charge the preferred install location in “Setting-Storage”.

About Network bands

All our Smartphone Unlocked for Worldwide use, but please check if your local area network is compatible with our phones, you can check this link: "http://maps.mobileworldlive.com" to see the Network Frequency for your country, please confirm with your carriers or providers before you purchase this item.

Why is the ROM less then 4G/16G/32G?

The hardware manufacturers use 1000B as 1G, but the software vendor uses the 1024B as 1G, so the 4G ROM will less than 4GB.

The recover and cache will also occupy the ROM, so it will show less than 4GB, nearly 2GB-3GB.

The phone has Play store and Multi-language?

Official Global Firmware, Support Multi Language.

How to check whether the phone can be worked in my country?

Please visit this webpage https://willmyphonework.net/, you can find the answer.

Click Here to check whether the phone can be used in your country.

What if I’m dissatisfied with the product?

We guarantee you will be 100% satisfied with the quality of your product. If you’re unhappy with it, please contact our Customer Service who will be glad to help. When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.